This Programme is designed to equip SBV employees with the necessary knowledge and skills regarding company policies and procedures relating to the customer liaison function.

This training programme aims to upskill the learner with the necessary knowledge and skills to successfully fence off a close-quarter attack.

The Coaching and Mentoring workshop focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.

With our Coaching Salespeople workshop, your participants will discover the specifics of how to develop coaching skills. They will learn to understand the roles and responsibilities of coaching as well as the challenges that coach’s face in regard to working with salespeople.

The Collaborative Business Writing workshop will give participants the knowledge and skills to collaborate with others and create that important document. Participants will touch on the types of collaboration, and ways to improve them through certain tools and processes.

The Communication Strategies workshop will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organisation and its employees. They will trickle down throughout the organization and positively impact everyone involved.

With our Conducting Annual Employee Reviews workshop, participants will discover how to conduct a well-designed employee annual review. By determining the categories for an annual review and understanding how it affects employee compensation, an overall increase in performance should be seen throughout your organisation.

In the Conflict Resolution workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even lawsuits.

With our Contact Center Training workshop, participants will gain the knowledge to provide a great customer experience. They will develop skills on how to deal with difficult customers, build rapport, and have great listening skills. All of these skills combined will provide an increase in overall customer satisfaction throughout your organisation.